Archive for the ‘eCommerce’ Category

Don’t Give Up Now

Wednesday, November 26th, 2008

At the request of a friend I met today with a small group of young, aspiring webpreneurs. These are exactly the kind of people I hope to be connecting with here on the Leap blog, so I was excited about getting a more personal interaction and some instant feedback.

The meeting was very productive, the people were great and I learned a little about how the things I was talking about (the same things I write about here) were being received. Not all of it as I expected or intended, so that will help me do better here going forward.

Here are 2 things I took from it that I wanted to share right away here.

Where’s The Beef?

The big question all of them had for me was did I think now was a bad time to start a web business of any kind?

That’s a fair question and I had anticipated it might come up. Attempting a very poor Senator Ted Stevens impression, I coldly yelled “NO!” to the room. They laughed, but I’m not sure they really knew why.

Here is my reasoning as I explained it to them. Right now lots of small operations are going down. Heck, lots of big companies are dropping to. It’s a terrible time to be an established business with operational costs that were budgeted long before this current down turn hit.

It’s a fact of business that the bigger and more established you become, the more intricate and detailed everything gets, the more you have to operate on a projected budget and the harder it becomes to react to real time conditions.

So when things get tight they have to trim costs in areas other than where they really want to. So people lose jobs, service and support levels decrease, the company image takes hits… it just snowballs. And ultimately, some go completely under.

And while all of that is sad, remember that we’re talking about real people losing their jobs, but the flip side to that is these companies which go under leave a void in their marketplaces, and for the nimble startup who isn’t working on projections from numbers of last year yet that’s an opportunity to launch from.

This applies to companies and startups of all sizes, even the lone-ranger home based startup.

Right now, I assure you, there are a lot of people who have been struggling to make a go at Internet Marketing–maybe you’re one of them–and they are debating with themselves over giving up or plowing forward.

Some will quit. It’s sad to see someone give up their dreams but completely understandable. There are bills to pay, hungry mouths to feed. A steady paycheck from anywhere becomes very attractive when everything seems to be going against you.

But some will stay with it. Those who do will find new elbow room in their niches as others leave. Suddenly they go from being Guppies to Sharks in the same tank.

My point is that if you can afford to do it, then I believe this is a opportunistic time to start up.

It isn’t an easy time. Just because someone else left a void in the marketplace doesn’t mean customers who weren’t spending money with them will buy your products, they may still not spend money for a while and you’ll have to be ready for that.

But, with less crowded waters it is an opportunity for the noobie to really learn how to swim them. To become intimate with your market and get to know your customer’s needs and expectations, so you’ll be fully prepared for the inevitable economic upswing when it comes and they start spending again.

AdSense is great for site publishers! Except for most of the time when it’s the wrong choice…

I talked with the group today a little bit about adsense. And after a few minutes I realized that I was giving them the wrong impression (in my opinion) that adsense is always a reliable and safe revenue stream.

In-fact, I think it is when used on the right kind of web site. But I also think it’s a waste and counter-productive for a majority of web sites.

Here’s what I really think about it in-case I’ve given the wrong impression here on the blog in the past.

If you run a web site where visitors might be looking for a service oriented solution to some problem, then adsense is a fantastic way to monetize your pages.

Put yourself into the mind of the common visitor to your site. What problems are they going to be facing and seeking solutions for? Are the solutions to those problems typically process or product based?

If the answer is process based then you have a good site for running adsense on. Especially if the process is usually performed by some type of professional.

However, if the solution is typically product based, meaning any sort of tool or even a learning aid that would help your visitor eventually perform the process for themselves with no professional help required, then you would be foolish to put adsense on your pages and earn pennies for clicks where you could have earned dollars by putting an affiliate ad for the product in that same place.

I know adsense is easy to setup and start seeing fast money with, but it’s small potatoes compared to what you could earn with the same page real estate through an affiliate product.

So, when appropriate I love adsense, but most of the time I just don’t think it’s appropriate.


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What Can Rubber Stamps Teach You?

Monday, June 16th, 2008

I often get questions from folks who are planning to launch a retail or e-commerce site. Oddly, most of the time they aren’t asking me about marketing or back end scripting options, but rather layout and design questions.

I’m by no means a web design expert, but there is an art to good layout presentation when dealing with a retail store site and do believe I’m pretty good with this. Since my background is in offline retail and I spent over 12 years managing everything from small specialty stores to high-volume discount outlets; and I apply a lot of what I learned in that time to my work online today.

Still, I think the easiest and best way to explain something is by example, so I’m going to use a rubber stamp and custom rubber stamps retailer that I know of and like which recently updated their site because in my mind they have the perfect balance of appealing and functional presentation for their products. www.rubberstampchamp.com

I’m not going to go in-depth on every aspect of the layout, but just notice how they use large product images on the main page as sign-posts to their category pages, which again use large product images for the individual items. People, especially online, are very visual and the use of clear graphics to grab visitor’s attention and make it easy to navigate the site is perfect. Plus, they’ve avoided using flashing or animated graphics which typically go too far and annoy visitors.

If you look at an individual product page you’ll find they give the basic details, again with a large product image, and make placing an order very easy for the visitor. This is crucial in my mind on a retail site and where a lot seem to mess up. You don’t need to “sell” the product at this point because someone on your product page has already made the effort to find it and likely has their credit card out and ready. Now they just want the basic facts to know this product will meet their needs, and an easy path to getting it–and that’s what the product pages on this site provide.

So, if you’re planning to start a retail or e-commerce site at some point www.rubberstampchamp.com is a good layout to model it from in my opinion, and it’s also a great place to pick up rubber stamps for your office too.


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Competition is a good thing… right?

Saturday, September 22nd, 2007

I haven’t posted here in a few days because I’ve embarked on a major SEO project that’s more challenging then anything I’ve ever attempted before.

You see, I have this little old eCommerce site. It wasn’t always so little, in-fact it’s one of the first sites I ever developed (I said it was old) and for years was the financial foundation that supported my business. My earnings from this site in the past allowed me to branch out and tinker in interesting directions that have all led me to where I am today.

However, over the past couple years as the rest of my business grew I’ve allowed this eCommerce site to fade into oblivion because my attentions were focused elsewhere, and for a while I was even considering selling the site so that someone else who would give it the TLC it requires could benefit from it; but since it was one of my first web sites there’s a sentimental attachment that ultimately prevented me from selling.

How far has this site fallen? Let’s just look at the month of September revenue over the past 4 years to show the trend-line (numbers rounded to nearest dollar):

  • Sept. 2004 = $13,421
  • Sept. 2005 = $11,632
  • Sept. 2006 = $6,310
  • Sept. 2007 = $0 (so far)

How ugly is that?

To be honest, the downward trend hasn’t been as drastic as those numbers make it appear. Just looking at a single month from each year shows the trend in large steps, however on a month to month basis it’s really been more of a steady, but slow decline. Until last year when I all but stopped putting any time into the site, and then this year when the bottom really fell out.

The reason is simple, my site, which was optimized for search engines 4 years ago is completely non-optimized for them today and doesn’t appear in the top 100 for any of its keywords on Google, Yahoo or MSN. In 2004 it had top 10 rankings for all of those terms though.

A note of interest: I’ve never done anything other than build organic traffic through search engines for this site. From day one I never invested a single penny in online advertising or PPC, and there’s no email list involved. The traffic and revenue has always been from strictly hard (and smart) work.

So what’s the big deal? A little tweaking and adjusting to re-optimize the pages should be all it takes right? It’s an aged site with a solid history of good SERPs performance, this should be easy; shouldn’t it?

But, the genre this site is in has exploded over the past few years, primarily with affiliate and drop-shipping programs being introduced, and where my site used to be one of just a couple dozen in the early years, I now face thousands of competitors out there. Maybe it won’t be as easy as I was thinking…

Still, the traffic for my top keywords has also grown. Where the #1 position on Google for my main keyword used to bring me a couple hundred visitors per day, that same spot probably gets several thousand daily visitors now. Years ago it wasn’t possible to track how many daily searches a term was getting, but today there are some great tools that while not exact, do give webmasters a fairly accurate measuring of search volumes.

Google Trends is helpful, and in conjunction with some other tools tells me that my main term is currently getting around 50,000 daily searches, and that is about 10 times as much as it was getting back in September of 2004 according to the data.

A look at the challenge I’m facing:

  1. Google says I have about 65 million competitors for my main keyword
  2. Yahoo thinks I have about 75 million competitors

Deeper research into the competition tells me that:

  1. There’s actually about 2 million serious competitors on Google for the term
  2. There’s really about 3 million serious competitors on Yahoo for the term

While the deeper research numbers are more promising, that’s still a lot of competition to be up against. So, given how well I do with the rest of my business and the fact that my desire to revive this web site is more out of nostalgia and sentimental attachment than anything else–I had to make a decision because to do this is going to require a lot of time and hard work.

The choice was a no-brainer. Of-course I’m going to take on the challenge!

First, it’s always good to add to your earnings, and I know that this site (and market) is a money making beast when the traffic is flowing. At one point I was valuing every single visitor at being worth over $6 to me in earnings. That’s not just the visitors who made purchases, that’s the total monthly earnings divided by total number of monthly unique visitors being over $6.

Second, there’s nothing like a really hard challenge to fine-tune and sharpen your skills; which is beneficial to the rest of my business as well as with this one site. Since I’m going to focus on doing what I’ve always done with this site–meaning no PPC or other paid advertising methods–and the competition is so high this should be a good way for me to really get down and dirty with current SEO techniques.

And last… bragging rights. When I compiled all of the data on my terms and competition I shared the findings with 2 good friends who also run successful online businesses and they both shouted “Don’t do it! You’re wasting your time!” — Of course, they don’t know just how well this site (and the products it sells) connects and converts with visitors, so I have a leg up on them in that respect, and if I can increase the SERPs for my main terms to get them back in the top 20 even (though top 10’s would be much better) I’ll be the one doing the shouting… and the celebratory “Happy Dance” in front of them.


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Turning visitors into buyers

Tuesday, July 11th, 2006

Anyone with a web site that sells something wants to improve their conversion rates. Even the big names in online eTailing like Amazon and Overstock are constantly testing and tweaking their product presentation pages to encourage more visitors to make a purchase.

Whole novels can be (and have been) written on how to do this, I can’t go that far into detail here so I’ll just offer a few tips that I’ve learned over time and have all worked for me in raising conversion rates. (more…)


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