Archive for the ‘eTailing’ Category

How Do You Approach Product Pricing?

Tuesday, February 16th, 2010

Nathan Hangen, co-author of the book “Beyond Blogging”, published a guest posting today over at howtomakemyblog.com which outlines some of the obstacles and backlash encountered when the book was launched (released).

It’s an interesting read, but there’s one area that Nathan touched on which really struck me and I thought would make an interesting post here where I could expand my thoughts on it as well.

In his posting, Nathan mentions that deciding on a price point for the book before launch was a hard task for he and his partner, and the price they decided on of $47 apparently also drove some of the backlash they received from “A-list Bloggers” when they launched.

Now, Nathan gives 3 very good reasons for pricing the book at $47.

1) A higher price point will attract more affiliates

If you’re selling a product online you had better have an army of aggressive affiliates out there selling for you or you’ll be lucky to earn enough money for a nice dinner at Olive Garden.

I don’t care how good you are, or how great your product is, or even how hard you’re willing to work–if you’re the only one on the web promoting your product you’re almost guaranteed to fail.

As a product owner, your job (once the product is ready) is really to sell your product as “marketable” to affiliates, gather as many of them as you can into your fold, and then let them sell to the end users. Having a higher (but fair) price point and affiliate payout is the best tool I know of for attracting more quality affiliates.

2) Product Value

The second great point Nathan made was on the value contained in the book. From the months of time spent researching and writing it to the insights added by multiple interviews with well known authority bloggers. For a blogging beginner, it sounds like this book (and I haven’t read it to be honest) would be a great reference and launchpad to get a new blog up and running in the right direction. If that’s the case, $47 seems to me like a very small price to pay for such a work.

3) Show buyers you’re offering a serious product

But Nathan’s third point, which he gave the briefest explanation on but I thought was the most important, is that if they had priced it lower then buyers/readers may have taken it less seriously.

That idea may sound like “marketing double-speak” on first glance, but it’s actually a notion that I’ve always taken to heart in every product I’ve ever created, and I do so for the consumer’s interests rather than my own.

Protect Your Customers from Themselves

Speaking from my own experience, I’ve never created a product that I didn’t believe was a serious and/or powerful tool or reference. However, at the same time I’ve never created an “easy button” product either, because I have yet to see one actually work.

For example, with my NIMS (Niche Instant Mashup Sites) scripts, I know the potential of using those scripts is huge (I use them myself) in terms of ranking well and earning revenues, but I also know that unless you invest a little effort to make the sites you build with them your own and a pleasing/valuable experience to your visitors then you won’t ever make a dime with them.

In other words, NIMS does the heavy lifting of creating niche sites, but the user still needs to do some obvious marketing and link building promotions to get traffic, otherwise the site will just sit quietly lost in the vacuum of cyberspace.

If I sold NIMS for $9.99 I know that I could easily multiply the number of sales I’ve had by a factor of 10 or more, but I also know that the majority of the people who purchased the scripts at that price would never bother to use them, or would try them but not invest the work needed to promote their NIMS sites.

Such is the prevailing mindset among those searching for the “easy button” on the cheap. They often waste their time and money moving from one thing to another looking for a magic bullet rather than learning to maximize the potential of what they get. This is the crowd (and behavior) that many “gurus” and “$7 Special Report” sellers earn their living from. They depend on the buyer who won’t actually try to use what they’re selling, or look ‘behind the curtain’ of their systems and tools.

In my mind, that is nothing but taking advantage of your customers. At the end of the day, I’m all about making a profit with my business, but I also want those profits to be earned, and unless my customers are gaining a true value from what they buy from me, I can’t feel like I’ve earned their dollars.

So, by pricing NIMS as I have, I know that the price point will turn away some less motivated buyers, but I also know that there’s a much better likelihood that those who do buy the scripts will be more inclined to make use of them and put in the  little necessary effort to get the most out of them.

Am I trading a some profits for a clear conscience? Probably, but then again maybe not. As was mentioned earlier, having a higher price point on a product attracts more affiliates to promote it for you, so at the end of the day I think the earnings are probably similar even though my pricing turns away many of the impulse buyers.

The bottom line for me is that this is my business and it carries my name, and I don’t take that lightly. In addition to earning a living, I intend to always be able to respect myself and what I do with it–and I believe my customers are better off and appreciative that I take that approach.


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Good News For Retailers Who Get It

Wednesday, February 25th, 2009
Current Affairs by MonkeySimon - Creative Commons Attribution License

Current Affairs by MonkeySimon - Creative Commons Attribution License

Among my daily readings today I found an interesting piece over at MediaPost by Laurie Sullivan (was actually posted a few days ago, I’m behind in my reading) titled Online Retailers Have Opportunity To Influence Consumers, that could prove to be good news for those retailers/etailers who “get it”.

The story is based on a research study from Bazaarvoice and Richrelevance, and while some of the numbers are scary for retailers, for example that 48% of consumers plan to reduce offline and online spending in the near future, there are some good signs and implacations from the study too.

For instance, suggested sales and impulse buys appear to have risen steadily since 2004. These are items the consumer didn’t set out to purchase, but were enticed to by smart–and often “at the checkout”–promotions.

The takeaway if you run a retail site is simple, cross-promote your merchandise and be sure not to waste any white space in your checkout process pages.

If customers are browsing the latest Horror DVD releases on your site, be sure you also suggest some older Horror titles along with Thriller/Suspense titles as well. If it’s related, suggest it. You may be surprised at the impact to your bottom line.

And on your checkout pages, you’ve already got a buying customer who is entering their credit card information, just prior to them clicking the “Pay Now” button is a prime time to suggest additional items.

And again, if you can set it up so that the items you suggest at this point are related to the items the customer has in their shopping cart already, the chances of adding to the sale are greatly increased.

Another interesting takeaway from the article for me was the information on review sites. It seems up to 77% of online shoppers rely on ratings and reviews when making purchasing decisions.

That number may be slightly based on users of  the giant retail sites like Amazon and eBay which have ratings and reviews built in to their services, but it’s still interesting to see that above traditional advertising streams, people want and trust the reviews and ratings their peers provide.

This gives retailers a huge openinto help influence and guide their visitor’s buying decisions in a completely open and transparent manner.

Setup a simple ratings and review system on your site. Good or bad, let your customers and visitors share their thoughts on you and your products. Heck, encourage them to do so.

Don’t worry about negative comments, and NEVER become defensive to them.  Use them as an opportunity to reach out to an unhappy or unsatisfied customer. Find out what went wrong, and how you can make it better.

You may get that single customer back, or you may not… but if others see the discussion they will realize that you care about your customer’s experience and that’s uber-PR for you.


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Back To Work

Tuesday, January 13th, 2009

Well, my extended holiday vacation is over now (boo hoo) and its time to get back to work again. I hope you had a wonderful holiday season and wish you a very happy and profitable New Year ahead.

To that end I’m hopefully going to make my first posting of 2009 a huge help for all of you who have eCommerce and/or retail sites online.

One of the biggest hurdles you face with an eCommerce or retail site, especially if you’re running an affiliate site from merchant data feeds, is simply being able to stand out from the crowd in search results.

When the title, description and even product images you publish are the same as every other affiliate using the same data feed it limits what you can do on-page to stand out.

If you’re a decent programmer and have a lot of time (or resources for hiring freelancers) you can always add unique content to be displayed on your pages on a product by product basis. That’s a great thing to do in-fact, however its a little advanced for most people.

So, I wanted to take a look at what the average person could do with their eCommerce or retail site that might give them an edge over their competitors.

The easiest and best (in my opinion) option is to focus heavily on your category pages. This serves a dual purpose. In a normal eCommerce or retail site you’re going to have 3 tiers to your site structure. The top tier is your home page, the second (or middle) tier is your category index pages, and the third tier will be your individual product pages.

In a perfect situation you will be able to make your individual product pages unique from your competitors and spend resources building backlinks directly to the products. However, for the average person using data feeds that’s not a viable option.

So, the next best thing is to focus on your category index pages.

In most cases the system or script you use for displaying your merchant’s data feed as a web site will have separate template files for the category indexes, so you won’t need to know much (if anything) about web scripting beyond very basic HTML to make edits to these.

I want to make sure I’m clear on what I’m talking about here, so lets assume you’re running an Electronics retail site. Your main home page is going to describe what your site offers and in most cases link to each of your categories such as “Computers”, “Printers”, “Scanners”, “Home Audio”, “Home Video” and etc.

Since you’re likely to have hundreds or even thousands of actual products in the inventory its not feasible to link to all of the products from a home page, so category index pages are used to keep your site navigation orderly.

Many site owners recognize that link building for every individual product is an overwhelming chore, especially when you’re first starting out, but where they often go wrong is they instead focus initially on simply building links to their main home page.

Home page links are fine, but they’re easy to get and if your site suddenly goes from Zero links to a thousand links all pointing only to the home page then the search engines are going to view that as unnatural and fishy.

So again I say, focus on your category index pages. Add unique content to each one and spend your link building time gaining links directly to these instead of your home page.

I said this serves a dual purpose and here it is: your category index pages should list individual products in that category, so in building strength and authority for your category index page you’re also building some strength and authority for those individual product pages too by proxy.

In addition, your category index pages should also link back to your main home page too. So again by building strength for your category indexes you’ll be building strength for your home page as well.

Remember, “link juice” or authority flows through links, so go out and get links to your category index pages and that “juice” will flow to them and through them to your individual product pages along with your home page.

Another good idea is to control your site strength and authority by not leaking it onto non-money pages. For example, if you’re selling or promoting sales then you should absolutely have an “About Us” page, a “Privacy Policy” and other pages that let your customers know who they’re dealing with and what to expect. Those pages are important to the visitors you already have, but aren’t useful to bringing in new customers via search results.

So, make sure you block those pages from being indexed in your robots.txt file and when linking to them from other pages of your site use the rel=”nofollow” tag in the link code. In other words, make sure your customers can find these pages, but also make sure search engines ignore them. Otherwise they’re just sucking your strength and authority away from where you really want it–on the pages that will bring you new customers.

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Don’t Give Up Now

Wednesday, November 26th, 2008

At the request of a friend I met today with a small group of young, aspiring webpreneurs. These are exactly the kind of people I hope to be connecting with here on the Leap blog, so I was excited about getting a more personal interaction and some instant feedback.

The meeting was very productive, the people were great and I learned a little about how the things I was talking about (the same things I write about here) were being received. Not all of it as I expected or intended, so that will help me do better here going forward.

Here are 2 things I took from it that I wanted to share right away here.

Where’s The Beef?

The big question all of them had for me was did I think now was a bad time to start a web business of any kind?

That’s a fair question and I had anticipated it might come up. Attempting a very poor Senator Ted Stevens impression, I coldly yelled “NO!” to the room. They laughed, but I’m not sure they really knew why.

Here is my reasoning as I explained it to them. Right now lots of small operations are going down. Heck, lots of big companies are dropping to. It’s a terrible time to be an established business with operational costs that were budgeted long before this current down turn hit.

It’s a fact of business that the bigger and more established you become, the more intricate and detailed everything gets, the more you have to operate on a projected budget and the harder it becomes to react to real time conditions.

So when things get tight they have to trim costs in areas other than where they really want to. So people lose jobs, service and support levels decrease, the company image takes hits… it just snowballs. And ultimately, some go completely under.

And while all of that is sad, remember that we’re talking about real people losing their jobs, but the flip side to that is these companies which go under leave a void in their marketplaces, and for the nimble startup who isn’t working on projections from numbers of last year yet that’s an opportunity to launch from.

This applies to companies and startups of all sizes, even the lone-ranger home based startup.

Right now, I assure you, there are a lot of people who have been struggling to make a go at Internet Marketing–maybe you’re one of them–and they are debating with themselves over giving up or plowing forward.

Some will quit. It’s sad to see someone give up their dreams but completely understandable. There are bills to pay, hungry mouths to feed. A steady paycheck from anywhere becomes very attractive when everything seems to be going against you.

But some will stay with it. Those who do will find new elbow room in their niches as others leave. Suddenly they go from being Guppies to Sharks in the same tank.

My point is that if you can afford to do it, then I believe this is a opportunistic time to start up.

It isn’t an easy time. Just because someone else left a void in the marketplace doesn’t mean customers who weren’t spending money with them will buy your products, they may still not spend money for a while and you’ll have to be ready for that.

But, with less crowded waters it is an opportunity for the noobie to really learn how to swim them. To become intimate with your market and get to know your customer’s needs and expectations, so you’ll be fully prepared for the inevitable economic upswing when it comes and they start spending again.

AdSense is great for site publishers! Except for most of the time when it’s the wrong choice…

I talked with the group today a little bit about adsense. And after a few minutes I realized that I was giving them the wrong impression (in my opinion) that adsense is always a reliable and safe revenue stream.

In-fact, I think it is when used on the right kind of web site. But I also think it’s a waste and counter-productive for a majority of web sites.

Here’s what I really think about it in-case I’ve given the wrong impression here on the blog in the past.

If you run a web site where visitors might be looking for a service oriented solution to some problem, then adsense is a fantastic way to monetize your pages.

Put yourself into the mind of the common visitor to your site. What problems are they going to be facing and seeking solutions for? Are the solutions to those problems typically process or product based?

If the answer is process based then you have a good site for running adsense on. Especially if the process is usually performed by some type of professional.

However, if the solution is typically product based, meaning any sort of tool or even a learning aid that would help your visitor eventually perform the process for themselves with no professional help required, then you would be foolish to put adsense on your pages and earn pennies for clicks where you could have earned dollars by putting an affiliate ad for the product in that same place.

I know adsense is easy to setup and start seeing fast money with, but it’s small potatoes compared to what you could earn with the same page real estate through an affiliate product.

So, when appropriate I love adsense, but most of the time I just don’t think it’s appropriate.


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Product Catalog Search – A Problem For Some Shopping Sites

Friday, November 14th, 2008

If you run an eCommerce shopping site built from affiliate data feeds (and many of us do) then you’ve probably encountered that giant obstacle we often face with this “easy to use” catalog building architecture… the lack of ability to create a comprehensive inventory search feature for your visitors.

Since data feeds aren’t actually databases, and most CMS systems that import products from data feeds to build your site pages for you don’t do any sort of conversion on the data which would lend itself to creating a decent site search index, giving your customers the simple (and expected) ability to search your catalog can be a tough task even for those of us who program regularly, for the non-programmer it’s near impossible.

There are some 3rd party options, and Google’s site search service has been a long favorite in cases like this, but they’ve all basically been less than spectacular in performance.

Mainly due to the fact that only the pages of your site which were indexed by the search engine or service would be available to searchers, so some old and most new pages on your site wouldn’t appear in any results for your shoppers. Not good.

(more…)


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