Archive for the ‘Social Web’ Category

How Much Is Too Much Social Web?

Sunday, July 19th, 2009
How Much Is Enough?

How Much Is Enough?

This will probably seem like a mini-rant, but I hope there’s some useful and valid information (lessons) included as well.

You see, I just left one of the more popular blogs, known for it’s coverage of web and social media tech, and am really peeved at the way I was treated there.

No, I don’t mean anybody was directly mean or rude, and I wasn’t involved in a comments flame war of any kind… what I’m talking about is how the webmaster and managing staff who oversee site content neglected to take me, the visitor, into account when they planned their content, scripts and advertising.

Here’s what I’m talking about. I landed on a blog posting there from a link in my Twitter stream, though I am a regular visitor to the blog anyway and even have an account there.

Well, the blog page took nearly 3 minutes to completely load despite my broadband connection. This always frustrates me, and it isn’t just advertising that causes it, but an overload of social widgets, analytics and other javascripts all help to slow many web sites way down–though the advertising is often the worst of the bunch with bloated code and media files.

So anyway, this page that took 3 minutes to finish loading for me held an interesting story, so I slowly scrolled through it. And I’m glad that I did, because even better than the story were about 4 dozen comments that went even deeper into the topic.

One comment specifically was beyond interesting for me, it actually helped me to understand something that had been bugging me for weeks recently.

This is one of the bigger reasons why I love blogs that have a strong community base, the exchange of information and ideas is a true value for all.

Anyway, so I noticed that there was a nice little  link beneath each comment that said “Like” – “Report” and I thought “well heck, I really liked this comment because it was so helpful to me”,  then I clicked the link to let the comment poster know he was appreciated and…

I was prompted to login or create an account with Disqus before I would be allowed to like a comment on the blog.

Hmm, but I was already logged in on the blog where the story was posted, because I have an account there, on the blog, where I want to like the comment… but I need another account with a 3rd party service in order to like a comment on a blog where I currently am and already have an account…

Yeah, it’s that freakin convoluded.

All of this sent me into a minor melt-down, especially after having to wait so long for the page to load, so I decided to waste a little more time and see just how much garbage that page was loading to cause the 3 minute load time over broadband.

This isn’t perfectly accurate because there are some scripts which aren’t accessable in their entirety, but of the files, widgets, scripts and media I was able to grab it came to a whopping 612kb!

Really, do we need so many widgets, scripts and graphics on a blog page that when added to the advertising it creates a software sized experience?

I like the little doo-dads and me-hickeys too, one look at my blog design confirms that, but there has to be a limit to how much crapola is shoved onto a site. Especially if the site is serving media-based advertising.

At some point it all stops enhancing the user’s experience and begins hampering it. That’s why the Google and Facebook connect social features were removed from this blog a while back. They’re great features, but due to size and often unpredictable (unreliable) connection speeds they caused more than a few visitors to leave me negative feedback–and at the end of the day if something isn’t good for my visitors then it isn’t good for my site.

So, when you’re designing your web site(s), or sitting in on the conversation over what gizmos to add to your site content, keep in mind that sometimes less really is more.

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The Often Overlooked Social Marketing Method

Thursday, November 20th, 2008
Tokyo, the largest metropolis on Earth, at str...

Image via Wikipedia

It’s no secret that I’m a huge fan of social marketing. But before I spawn a bunch of flame mails from those who don’t know me or my methods, let me be clear that I’m not about adding spam to the social networks by any means.

My goal is never to offend or upset users on any social network, that would simply be counter-productive and a useless waste of time for me or any marketer.

I’m trying to make sales with my marketing efforts, so what I really want to do is develop customer relationships and social networks are a fantastic place for doing this.

Which brings me to this often overlooked social marketing method that I wanted to talk about today.

I was talking with a client of my web services business the other day and the conversation moved over to how new customer acquisition was way down for her lately with the weak economy. Repeat customers are still coming in, but there’s been a definite drop in search traffic and new customers even though her search rankings have remained steady and even increased for a few keywords. The simple conclusion is there’s just less people searching for the luxury items she sells.

So, she needs to go out and find new customers for herself but has to struggle with that because income is down so she doesn’t have much of a budget for marketing.

It’s the catch-22 a lot of small businesses are facing right now. Revenue is down so they need more customers, but with revenue down they can’t afford to reach out to those potential new customers via traditional means.

I asked what her social media strategy was and she looked at me like a deer caught in the headlights.

(more…)


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Is “The Conversation” Online Myth Or Reality?

Tuesday, November 18th, 2008
{I had some dreams..

Image via Flickr

If you follow the news or blogs talking about social media and networking online then I’m sure you’ve read terms describing the interactions between web sites and visitors as “conversations” and “discussions”.

It stems from the idea that the web has evolved from an Information Superhighway full of billboards–those static sites of old which simply allowed the site owners and webmasters to blast their brand and pitch to the masses–into a two way medium where site visitors are no longer guests but rather participants.

The idea is nice and a bit lofty in some ways, but is it true?

(more…)


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Free and Easy Traffic

Thursday, July 17th, 2008

I talk often about how social networks are a great source of quality traffic for my niche sites, and every time I do it seems someone is waiting in the wings to jump out and challenge my claims.

The most frequent opposition I hear is “that traffic is easy, but it’s garbage that won’t convert”.

Well, that’s absolutely true if you pull in the wrong people with your efforts, and unfortunately because it’s so easy to get an instant traffic bump of the wrong people and then assume all of the traffic from social networks will be equally poor this conclusion is prevalent among Internet marketers.

But here’s the deal, there are people of all ages and all walks of life on nearly every social network you can think of. From MySpace to Facebook, from YouTube to StumbleUpon… every demographic you can imagine is there.

How can having instant free access to virtually every known demographic be anything but good?

It’s not the traffic that’s bad, it’s the methods for targeting it and the content they target that traffic with that people get wrong.

Recently I’ve been following my online friend, Caroline Middlebrook’s free course on using StumbleUpon effectively that she calls Stumble Rush with a close eye because Caroline is someone who does very well with traffic from social networks.

She does well with it because she understands the networks and how they work, she understands the traffic and she doesn’t abuse either. She gives people what they want and in the way they want it served up.

If you doubt the effectiveness of social traffic, or you’re just starting to get your feet wet with social network marketing I’d suggest checking out Caroline’s free course. It’s focused on the StumbleUpon network, but much of what she’s included (that I’ve seen so far) can be applied across other networks too. In other words, once you understand the network and traffic at one place you’ll be able to see it properly in others too.

The free course is available at www.stumblerush.com, check it out, follow through with it and then come and tell me what you think of social traffic.


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Don’t Block That Goofball on FriendFeed

Wednesday, July 16th, 2008

A friend of mine was just telling me about how many “goofballs” she’s blocked at FriendFeed because they post what she deems to be silly or insane comments to her remarks.

That’s all well and good if FriendFeed is a purely social venue for you, who wants to hang out with goofballs after all?

But, if you’re like my friend and do business on the web, and it doesn’t matter if you make products, sell products, or self-promote your services as an expert/consultant/etc. then blocking people seems like a stupid idea in my opinion.

Those “goofballs”, no matter how silly or insane their comments may seem at times, represent a portion of the audience or marketplace you’re always talking to, so listening is just polite and getting their input and gaining perspective on why they may view certain topics in certain ways (even if you disagree or think they’re nuts) is valuable data. If you block them you lose that.

To me, social venues like FriendFeed, Twitter and the like are fun and informative. I don’t just view them as tools for my business efforts because they’re not and that would be missing the big picture, but I also don’t overlook them as resources for my business either. And by resources I mean from seeing what people of all different perspectives have to say on various topics I gain insights and understandings that can be helpful to me.

So, don’t be so quick to block that next goofball, (s)he may be your next potential employer or customer.


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