Posts Tagged ‘marketing’

Do You Understand Your Market?

Sunday, November 30th, 2008

I usually try not to post (or work) on Sundays because that’s my day for family and friends, but I have a few minutes to myself this morning and had an experience with a reader of the blog this week that I thought would make a great share for everyone involved in Internet Marketing.

James contacted me last week asking that I take a look at his web site and some of the various entry points to it that he had created (articles, a Squidoo Lens and etc.) because he wasn’t converting any sales, yet had high organic traffic coming in for his keywords.

Normally I decline requests like this simply because if I started reviewing the methods and copy of everyone who asked I’d never have time to do my own work, let alone write on the blog here.

But, the letter from James was compelling and I had a few minutes to spare when it arrived, so I had a look.

On first glance everything looked good. He has a solid “buying” related keyword that gets lots of daily search traffic and has a low competition level. His main site is in the top 10 SERPs and 3 of his entry points are also on the first page of results-meaning he has 4 of the top 10 results for his keyword right now and he’s getting the expected traffic from that.

Also, it appears that his copy and articles are well written. They pin-point a problem you would expect people in his niche to be having and guide readers to the solution–his sales links.

Nothing seemed out of place or wrong to me, except the fact that he hadn’t converted any sales in 2 weeks.

Then I realized something crucial, all of his copy on his main site as well as all of his entry point sites and articles were focused on the same problem. Which made me wonder, are people actually looking for help with that specific problem?

I asked James why he picked that problem to focus on since there are a number of related problems people in his niche might be facing and he said it was what he thought he would want help with if he were searching for the keyword term he picked.

That sounds good on the surface, but if you aren’t actually dealing with an issue that you’re marketing to then you can’t really walk in the same shoes that your target market are wearing, so there’s a chance that you’re viewing it from the wrong perspective.

So, I went out to a couple of forums related to the niche James is working and browsed around for a few minutes to see what kind of questions people were asking. Then I checked out Yahoo! Answers to see what was getting asked there.

What I found was that nobody was asking questions on the specific problem James had focused on with his content. There are several reasons why that might be, but they don’t matter. What matters is that James is targeting the right keyword, a good hungry market, but addressing the wrong needs with his copy.

I gave him some pointers on other problems he might want to focus on with his content, based on what I saw people were seeking help with in the forums and on Yahoo!

All of this took place between James and I on Thursday and Friday, and today (Sunday) I had an email from James telling me he had spent all day Saturday editing his main site copy and within a few hours had a sale.

I expect he will have many more sales to come now, especially if he revisits the content on his entry point sites and articles too.

The moral of this is simple, finding good keywords and a hungry market are just the first steps. The equally important next steps are to understand your market and target their specific needs.

The good news is that’s not hard to do at all. Between Q&A sites like Yahoo! Answers and niche related forums you can usually find exactly what people are the most desperate for help with in very little time. Use that knowledge to determine what product you promote and as a focus point for your content creation and you’ll get much better results from your efforts.


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Using Social Media for Social Good

Monday, July 14th, 2008

Social Media for Social GoodI’ve commented here before about the fact that I’m one of “those people”, yep, a bleedin’ heart liberal.

I can’t help myself, I feel blessed in my life (after many years of not feeling so) and am compelled to try spreading the bliss where possible.

If you think about it, that’s partially the same motivations that were behind me starting this blog 2 years ago. I had helped some friends and family members start making money online (some as supplemental income and some have gone on to earn full-time incomes from it), and liked being able to help them to “get ahead” and started towards achieving their goals. This blog was just my idea for a path to doing that on a larger scale with others.

I’ve posted all of this here before, but I thought it was a good time to revisit the topic and maybe remind some fellow marketers (established or aspiring) that the methods we use to drive traffic and conversions to our sites and sales offerings work just as perfectly for sending traffic (and funding) to our favorite causes and charities–and everybody has a few seconds here or there to submit a social bookmark, submit an RSS feed or even spend a few minutes to make a blog posting for some organization or issue they feel passionately about.

Now, I could explain how from a business perspective this is 100% well-spent time with a potentially huge ROI; and give examples like how Roberta’s constant blog mentions and support for www.breastcancer.org has directly resulted in increased loyal customers of the women’s clothing site she makes those postings on… but I’d much rather that you take the initiative to use some of the tools, methods and techniques I talk about here to occasionally do some good for the causes you care about on your own.

But, just in-case you do need some incentive, let me remind you that online marketing isn’t about “hitting customers over the head with your message” any longer, it’s about having conversations and making connections.

Your online reputation is your company brand.

If people like and respect you they will want to interact and do business with you–and people tend to like and respect people who are truly compassionate, caring and giving. How’s that for incentive to do a little social networking for social good now and then? (even though I know you didn’t need any personal incentives)


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Know Who You’re Targeting

Saturday, July 12th, 2008

understandA reader emailed me to ask if I would check out his blog recently, and I found something that I see happening a lot out there and thought would make a great post topic here. I won’t name the actual person who emailed me or reveal his site info here, there’s no need to and my point certainly isn’t to embarrass anyone.

The first thing I found when I looked at the blog was a wonderful, spiffy design. Lots of graphics that looked great and weren’t too bloated so they didn’t cause slow page loads.

Next I saw that he had all of the latest widgets and social media badges installed. Normally I might give a big high-5 on that, I’ve written a lot about how I love social networking after all.

But the problem is his blog topic is pretty much focused towards middle-aged and senior readers. People who, for the most part (there are exceptions to every rule) aren’t going to be “up” on the latest technologies and online trends. So all of this stuff on his blog is really just noise to those visitors that distracts them from his actual content.

In addition, he was offering “special secrets & deals” for people who subscribed to his RSS feed.

sourpussThat’s great, except that I suspect the majority of visitors who find his blog through a search engine aren’t going to know how to do that, and there’s no “how to subscribe” information available on the blog.

A good “how to” for RSS is the least that should be up there, but given the nature of his target audience I’d suggest making the RSS feed available by email too because RSS can be too confusing or intimidating for some, but email is far less so.

The last point I had was with the blog navigation setup. He had it displaying older posts by dated archives (by months) rather than by category. Personally, I’m a fan of showing both (and using robots.txt to tell search engines which to ignore), but again when your demographic is going to be folks who aren’t on top of online technologies the standard should be to display your archives by category.

There’s a good chance they won’t even think to look in “August 2007″ for more information on “red widgets”, but a greater chance they will click on a link that says “Widgets Information” for it.

The bottom line for him, and for you to take away from this, is to know who your target visitor is going to be and plan your design–from graphics to navigation, bells and whistles–accordingly. Don’t confuse people with anything that isn’t important to them or your bottom line.


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Stop Reading This And Start Taking Action!

Tuesday, March 4th, 2008

I know, a blog post titled “Stop Reading This…”, am I crazy or just in love with irony?

The truth is I just try to share the most truthful, candid and sincere thoughts I can about making money online here and there’s nothing more simple or honest than this, “stop reading about how to do it, and start doing it”. Period.

For example, you can spend forever learning about picking the right , keywords, article , exposed secrets and special reports from every silly guy with a blog (like me) and so-called (or self proclaimed) guru out there, but until you get off your butt and take action you’ll never earn a dime.

And it isn’t complicated. There’s no real secret information or special skills required. I’ve said this here on the blog before and I’ll say it over and over again. Put popular products in-front of buying visitors and you’ll make money.

Say this out loud to yourself right now: Put popular products in-front of buying visitors and I’ll make money.

Everything else beyond that, all of the nuanced tactics and information is good to learn along the way and much of it will help you to improve what you’re doing… but the catch-22 is you have to already be doing something to improve on.

Here’s the most basic, sure-fire formula for making money online that I can imagine:

  1. Ask yourself what types of things people are buying right now? This gives you a market.
  2. Ask yourself what specific product/service in that market is popular? This gives you a product.
  3. Create a web site around that product, use your affiliate links and banners and drive traffic to the site via SEO (search engine optimization), Social Marketing, PPC (pay per click advertising) and etc.
  4. Collect your commissions.

That’s what works!

Finding those hidden niches, mastering the art of pre-selling in your copy, learning those secret methods for scoring with article marketing… this stuff will build upon your success and improve your conversions–but the core component has to be in place first for any of it to work. And that’s simply understanding–and acting on–the basic principal of putting popular products in-front of buying traffic.

Don’t be afraid of . As I’ve written here before, it’s a good thing that keeps us on our toes and makes us be better at what we’re doing.

Here’s a secret about me that I’ve never revealed here on my blog or anywhere else online before: the bulk of my affiliate marketing profits come from the web hosting industry.

Talk about a competitive market. Yet month after month I make good money from it, and have been for years.

And I personally think this is the most cut-throat of all markets because I know first hand that not only do I compete with other marketers, but some of the hosting companies themselves are known for watching the affiliates who consistently do well and then copying their methods for their in-house marketing campaigns.

Still, I’m making money every month from this market for one simple reason, it’s in demand (has buying visitors) and I promote companies that are well known (popular products).

See, I’m just putting popular products in-front of buying traffic.

Think of that rule as the gown or dress, and everything else you ever learn or discover as accessories. They matter, but without the actual gown you’re still naked.

Now, get off your butt and start taking action!


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Traffic Reviews

Monday, January 28th, 2008

This is part 7 of 10 in the Niche Network Marketing with LAMP series.

Traffic Reviews

While it’s always crucial (and fun) to watch your site stats climb from day one, you really won’t get a valid sense of how your efforts so far are paying off until your primary site has been live for about 3 weeks.

By that point if you’ve done a good job of creating quality on-site content, written and submitted quality articles and responsibly promoted your site and articles across social platforms you should be seeing a mixture of traffic coming into your site from the social networks, the article directories you submitted articles to and also some natural traffic from search engines.

The majority of your at this point will be from social networks. That percentage will eventually drop as the increases over time. Also keep in mind that the natural search engine traffic will be more highly targeted, so if you’ve only made a little bit of revenue in the first 3 weeks with your primary site–or even no revenue at all in some cases–that’s not something to panic about yet.

You’re building a niche network here, so the goal is to position yourself for the long-haul and it’s really the search engine traffic that’s going to bring you revenue, so you can’t make any honest financial assessments of your site or niche based on this very early data. You have to wait until you have a steady and significant amount of search traffic to do that.

What this step is about, and you can do effectively at this point, is looking over your traffic and trying to visualize your visitor trends.

How long are visitors staying on your site? Do the majority seem to be spending enough time to read or scan some of your content–or are they leaving almost as soon as they arrive?

If they’re leaving too fast that may indicate that your site is taking too long to load, or maybe your titles and H1 headings aren’t “grabbing” their attention. It could be that your layout isn’t well suited to your content. There’s an unlimited number of things that can account for fast click-aways, so if you see this as a trend in your visitor stats you need to take some time to review every aspect of your site and try to pin-point where the problem is and correct it. This may take some trial and error but with diligence you should be able to sort it out.

You should have a number of pages for your primary site created at this point, are visitors hitting multiple pages or leaving after only seeing the page they entered your site on?

Again this can indicate that your content or writing style isn’t compelling enough, or it could be that your navigation links aren’t obvious enough… if there seems to be a problem with visitors bouncing from the entry page you’ll want to spend time on figuring out why and correcting it.

Keep in mind however that the fewer pages you have the lower your “pages per visitor” numbers will be just based on averages. I’m assuming by the 3rd week you’ll have a dozen or more pages for your primary site online, but if you don’t then you should expect to see lower page views.

At this point, and before you can really move on or begin to assess the profitability of your site and marketing copy you’ll need to have at least 400 click-thrus to the affiliate product you’re promoting–and be averaging at least 50 visitors per day from search engines.

Until you reach those benchmarks you should keep repeating steps #6 and #7 (this one) over and over again to increase your site pages and search engine reach.

Finally, conversion rates. Once you’ve had 400 click-thrus to your affiliate product you can make a fair assessment of your conversions.

Is your conversion rate at least 2%? That would be 8 sales out of 400 click-thrus. If so you’ve got a great position with a buying niche, a solid product that converts and your primary site is seemingly doing a good job of pre-selling the traffic you send to the affiliate sales page. At this point it’s wise to move on to step #8 of the LAMP series.

If your conversion rate isn’t at least 2% is it at least .5%? That would be 2 sales out of 400 click-thrus. If so then odds are the niche is fine but there may be an issue with either the product you’re promoting, the product sales page or your site copy that everything isn’t working in harmony to convert better.

I always look at the product and product sales pages first when this happens. Sometimes, even though everything looked good in the beginning it can turn out that once you’ve created your site content and become more familiar with the niche and the people who would be buying in that niche you may realize that the product you picked to promote, or the sales page it uses aren’t as good as you originally thought.

Now is the time to go back and review it to see if there’s anything obvious that you may have missed earlier when selecting it that might be working against converting sales with the traffic you’re sending.

If you spot something there’s 2 things you can do. First, you could just dump the product and find something else. Or second, if it’s something obvious in the sales page copy you can always contact the product supplier/creator and discuss it. I’ve done this in the past, pointing out something obvious in a publisher’s sales copy that was turning away people in their market simply because of the wording, and been pleased to find many times they’re open to suggestions for improving conversion rates. And why wouldn’t they be? After all, the more sales you make the more sales they make, right.

Of course not everyone is going to listen to your input, or be willing to test your ideas, so you may still be forced to drop the product and find something better. But if you think the current product is good and that you’ve spotted something obvious in the sales copy that’s bad it’s worth contacting them first.

If you don’t spot anything obvious with the product or sales copy that would be hanging up conversions then it’s likely something with your site.

Either your site content isn’t making the case for how people in your niche benefit from using the affiliate product, or you’re not doing a good job of sending the right visitors through to the affiliate sales page. I see that one a lot. Usually it happens when someone puts the affiliate link too high up on their page.

What happens then is that you send through a lot of “blind” traffic. These are visitors to your site who haven’t yet been shown the benefits of owning the affiliate product, they just came to your page because they’re interested in the niche, and since your affiliate link probably used niche related keywords in the anchor text they clicked it thinking they were heading for more information rather than a place to purchase the benefit at.

In my experience the best affiliate links work when provided after you’ve shown the visitor that they’ll benefit from owning/using the affiliate product. This may mean placing the affiliate links way down in your content, and that may seem counter-productive at first but you have to keep in mind that you’re not trying to send the highest volume of traffic through to an affiliate sales page, you’re trying to send the highest qualified visitors through.

And by showing them the benefits of the product (pre-selling it) first, you actually create more qualified visitors for yourself to ultimately send through.

High up on the page or in your content is good placement for contextual ads (like Google AdSense) where you’re being paid per click and not a commission on the actual sale, but for affiliate products it’s far better to bury them deeper in your content and after you’ve show the benefit of the product to a visitor. That way they’re already thinking about how the product will benefit them when you say “click here to get it”.

What if my conversion rate is below .5%?

Then there’s something really wrong in the chain. Odds are there are multiple problems existing between your site, the product, the product sales page and perhaps even the niche you selected.

My point is something is really broken and there’s far too many variables that it could be for me to try and address them.

All I can suggest is go back to step #1 and retrace your steps along the way to see where things went wrong.

Something–and it should be obvious to create this much havoc–hasn’t gone according to plan and you’re going to have to find it and fix it.

If you can’t figure it out, or you find it but can’t figure out how to fix it feel free to contact me with any questions you may have. I’m willing to help as much as I reasonably can, that’s why I’m publishing this stuff after all, but please make your questions as specific as possible if you want anything useful back from me. I can only provide help based on the information your supply to me in your questions.

Part 8 of the series should be available in a day or two so please check back, or better yet subscribe to my RSS newsfeed and be sure to get it as soon as it gets published.


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